PRIVACY POLICY
WWW.FLUIDVAPE.CA
Last update: February 01, 2021
Respect for your private life is of the utmost importance for Chelsea Trites, who is responsible for this website.
This Privacy Policy aims to layout :
The way your personal information is collected and processed. "Personal information" means any
information that could identify you, such as your name, your mailing address, your email address,
your location and your IP address; your rights regarding your personal information; who is responsible
for the processing of the collected and processed information; to whom the information is transmitted;
if applicable, the website's policy regarding cookies.
This Privacy Policy complement the Terms and Conditions that you may find at the following address:
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
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- Last Name
- First name
- Mailing address
- Postal code
- Email address
- Phone and/or fax number
- Credit card number
- Gender
- Date of birth/age
- Physical characteristics
- Driver license number
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The personal information we collect is collected through the collection methods described in the following section.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
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- Website registration form
- Order form
- Survey form
- Other:
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Age & Identification Verification
We use the collected data for the following purposes:
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- Order tracking
- Special offers
- Statistics
- Contact
- Managing the website
- Other:
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Federal & Provincial Regulatory Requirements
3. INTERACTIVITY
Your personal information is also collected through the interactivity between you and the website.
This personal information is collected through the following methods:
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- Comments
- Correspondence
- Information for promotional offers
- Other:
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Age & Identification Verification
Federal & Provincial Regulatory Requirements
POS & eCom Host
We use the personal information thus collected for the following purposes:
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- Statistics
- Contact
- Website management
- Other:
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Federal & Provincial Regulatory Requirements
4. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience for your comfort.
a) Cookies used by the website
The cookie files used on the Website are the following:
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- IP address
- Operating system
- Day and time of connection
- Other:
Shopping Cart
Loyalty Program
Age & Identification Verification
Federal & Provincial Regulatory Requirements
Newsletter
The use of such files allows us to achieve the following purposes:
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- Improvement of the service and personalized welcome
- Personalized consumption profiles
- Order tracking
- Statistical surveys
- Other:
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Shopping Cart
Loyalty Program
Promotions
By using the Website, cookies from the following third parties may be saved on your hard disk:
The website also embeds sharing and social media network buttons that allow you to share your activity on the Website.
Cookies and log files from social media networks may be saved on your computer when you use these features.
These websites have their own privacy policy and terms and condition that may be different than ours.
We invite you to look at the privacy policies and terms and conditions from these websites.
b) Objection to the use of cookies and log files by the website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation may not be considered of our making.
5. SHARING PERSONAL INFORMATION
We are committed to not selling to third parties or otherwise commercialize the personal information we collect.
However, we may share this information with third parties for the following reasons:
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- Order fulfillment
- Partnership
- Other:
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Age & identification Verification
Federal & Provincial Regulatory Requirements
Loyalty Program
Payment Providers
If you do wish that we not share your personal information with third parties, you may object at the time of collection or at any time thereafter, as described in the "Right of objection and of withdrawal" section.
6. STORAGE PERIOD OF PERSONAL INFORMATION
The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: up to 3 years.
7. HOSTING OF PERSONAL INFORMATION
Our website is hosted by LIGHTSPEED HQ located at the following address:
700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.
The host may be contacted at the following phone number: 1-514-907-1801 (International).
The personal information we collect and the process is exclusively hosted in Canada.
8. CONTROLLER
a) Controller
The "Controller" is Chelsea Trites. The Controller may be contacted as follows:
You may contact Chelsea Trites via email at [email protected]
The Controller is in charge of determining the purposes for which personal information is processed and the means at the service of such processing.
b) Obligations of the Controller
The Controller is committed to protecting the personal information collected, not transmitting it to third parties without informing you, and respecting the purposes for which personal information was collected. In the event that the integrity, confidentiality, or security of your personal information is compromised, the Controller is committed to notifying you.
9. RIGHT OF OBJECTION AND OF WITHDRAWAL
You have the right to object to the processing of your personal information by the Website ("right to object"). You also have the right to request that your personal information does not appear, for example, on a mailing list ("right to withdraw").
If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:
The user must submit a request n writing to [email protected] or [email protected]
10. RIGHT OF ACCESS, OF RECTIFICATION, AND OF REMOVAL
You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:
The user may submit a request to the email above.
If you have a personal account, you may request its removal by following the procedure described hereinafter:
The user may submit a request with the user account information (email, contact information, account information, etc.) associated with the account to the email above with the action desired.
11. SECURITY
The personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.
To ensure the security of your personal information, we use the following methods:
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- SSL (Security Sockets Layer) Protocol
- SET (Secure Electronic Transaction) Protocol
- Access management - a person authorized
- Access management - the person concerned
- Network surveillance software
- Automatic backup
- Digital certificate
- Username/password
- Firewalls
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We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure complete security, and transmitting personal information on the Internet always entails a part of the risk.
12. PRIVACY CERTIFICATION
Our commitments relating to the protection of personal information meet the standards of the following program(s):
13. CHANGES TO OUR PRIVACY POLICY
Our policy may view at any time at the following link FLUID | PRIVACY POLICY
We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.
You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.
However, in the event of a substantial change to our Privacy Policy, we will notify you as follows:
14. ACCEPTANCE OF OUR PRIVACY POLICY
By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.
15. APPLICABLE LAW
We are committed to respect the legislative provisions as specified in:
Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and/or
Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1.
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