CUSTOMER SUPPORT

 

 

At Fluid Vape your opinion is important to us! 

 

Please let us know if you. have any questions, concerns, or you just want to let us know about your experience do so here!

 

 

 

FREQUENTLY ASKED QUESTIONS

 

 

 

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1 GENERAL VAPE | QUESTIONS
1.1 HOW MUCH DOES "X' ITEM COST?

 

You are welcome to give us a call however because we can not verify your age we are unable to discuss price or details pertaining to vaping and its products over the phone.

 

Please visit us in store or on our website  FLUID VAPE | RED DEER  for further information.

 

 

 

 

1.2 CAN I FLY WITH MY VAPE AND E-LIQUID?

 

Yes you can. E-juice is treated like any other liquid at you would bring on your flights. 

 

External batteries must be pulled out and stored safely in your carry on. 

 

Built-in batteries must also be stored in your carry on.

 

Make sure you have no e-liquid in your tank/pod as the cabin air pressure might cause your unit to leak. 

 

 

For further information please see links below:

 

GOVERNMENT CANADA - WHAT TO PACK | E-CIGARETTES

 

US TSA TRAVEL SECURITY SCREENING | E-CIGARETTES & VAPING

 

 

 

 

1.3 WHAT IS THE DIFFERENCE BETWEEN SALT AND FREEBASE NICOTINE?

 

SALT NICOTINE: 

  • Available in the highest nicotine strengths. 
  • Optimal for New Vapers looking for alternative harm-reduction and mixed users.
  • Can achieve cigarette like nicotine hit with less e-liquid to help achieve smoking cessation.
  • Works best with lower power wattage devices
  • Often used with smaller devices.

 

 FREEBASE NICOTINE: 

  • Maximum flavour complexity. 
  • Larger cloud production. 
  • Suits both direct-to-lung and mouth-to-lung vaping techniques. 
  • Often less expensive by volume.
  • More consistent delivery of nicotine.
  • Available in the lowest nicotine strengths though can be just as effective as a result of its delivery system.
  • Optimal for Vapers who would like to transition to lower nicotine or who would like to quit all together.
  • Works best with higher power wattage devices for most effective vape performance.

 

 

 

 

1.4 WHY IS MY VAPE LEAKING?

 

There are many reasons why your vape or vape tank might be leaking.

 

First, when you over-fill or spill the e-juice into the chimney, this can cause leakage or gurgling. 

 

Also, when you keep or carry the vape in a horizontal position for a long time, the e-juice can leak out of the airflow holes.

 

A faulty or old vape coil can cause the tank to leak from the airflow holes.

 

If the O-ring on the tank is ripped, this may cause your vape to leak.

 

To prevent these, you should regularly maintain the vape tank by cleaning in cold water and drying overnight.

 

 

TIPS & TRICKS: 

If and when your device leaks ensure you take a moment to effectively clean the device and its working mechanisms so they continue to do so. You can you paper towel or a q-tip to get thoroughly inside the components. 

 

Ensure you have properly inserted your coil into the pod or tank.

 

Remove the pod or tank when charging device.

 

 

 

 

1.5 IS VAPING HEALTHIER THAN SMOKING?

 

Based on your personal goals it is highly recommended to do your own research to come to an educated and comfortable decision for yourself and desired achievements. 

 

 

We have listed a variety of resources at the bottom of this document for you to make the best decision. Fluid Vape has also dedicated a page to vaping education, harm-education, facts, studies, videos, links and more.

 

 

For more CLICK HERE!

 

 

* * * It is always recommended to seek a physician's advice when making choices about your overall health. * * * 

 

 

 

 

1.6 HOW LONG DO COILS LAST?

 

On average a coil should last you 2-3 week, it also depends on the type of e-liquid you are vaping and how hard you vape.

 

Some e-liquids contain more sweetener than others. Sweetener tends to caramelize the coils a lot quicker resulting in burning out the coil.

 

 

TIPS & TRICKS: 

It is recommended to prime your coil before use. Meaning once you have assembled a fresh coils inside your pod or tank, add the e-liquid of your choice and let it sit and absorb for 2-5 minutes depending on the size of device. You may need to add additional e-juice throughout priming or at the end. Turn your device and enjoy!

 

 

 

 

1.7 CAN I HAVE FLAVOURED E-LIQUID OR IS THERE ONLY TOBACCO FLAVOURING?

 

NOT AT ALL!  You can vape a wide range of flavours that are highly regulated via the Canadian government and other governing agencies.

 

Quality ingredients are important, ensure you know where you are getting your products from. See here for more information on how vaping products are REGULATED IN CANADA 

 

Here are a couple of great reads from our friends at VAPORESSO and VITA-ARIV OF CANADA

 

FLUID VAPE proudly carries top market Canadian brands including our own house line under the REFINED LABS umbrella.

For more information and flavour profiles click the links below:

 

REFINED LABS | FREEBASE NICOTINE

 

REFINED LABS | SALT NICOTINE

 

 

 

 

1.8 DO DEVICES REALLY BLOW UP? ARE THEY DANGEROUS?

 

No, most devices that you see and buy at shops will be regulated mods, so if anything wrong happens internally the devices circuits and chips will not allow the device to fire, until you find out the problem and find a solution.

 

The devices that have been associated with blowing up are often  mech mods which have no regulation and aren't sold to people who little experience. Those unfortunate incidents were caused by not knowing how the device functions and not knowing Ohm's Law. Knowing the basics of how everything works is important. Pay extra attention to Battery Safety!

 

 

 

 

1.9 WHAT IS OHM'S LAW?

 

It is your first line of defence to battery safety. 

 

Ohms law is used to calculate current, voltage and resistance in any circuit. Your own vape is, indeed, an electric circuit that functions like any other and your personal device probably has variable settings that allow you to adjust each of these aspects individually. By having a good understanding of Ohms law, you can also learn about power and wattage, which is the most common way to measure your vape’s performance. Other than performance, knowledge of Ohm’s law can also help you understand vaping safety, and avoid any hazardous actions. 

 

 

TIPS & TRICKS: 

 Remove the pod or tank when charging device.

 

"PARTNER" or "MARRY" sets of batteries for Dual Battery Mods, so the same two are always being used together. Use battery wraps to keep them organized.

 

 

 

 

1.10 WHY HAS MY E-JUICE CHANGES COLOUR?

 

The main reason for the e-liquid colour change is a process caused by oxidation; the gain of oxygen by a substance.

 

When nicotine containing e-liquid is stored at room temperature, the combination of light and air will cause the liquid to darken over a period of time. The darker the juice the more steeped it is. There is no need for concern as this is common amongst many products that are retailed such as shampoos and lotions.

 

 

 

 

1.11 WHERE CAN I GET MORE INFORMATION ON VAPING STUFF?

 

You can find great information on our own websites: 

 

 

FLUID VAPE | RED DEER   OR   FLUID VAPE | NEW WEST

 

 

Also a wonderful website for vaping education, harm-reduction, vape facts, statistics, studies & more. Check it out here.
VAEP WORLD | VAPE ADVOCACY & EDUCATION PROJECT 

 

 

 

VITA-ARIV

 

To represent and support the Canadian vaping industry in advocating for harm reduction, youth prevention, evidence-based regulations, best in class quality and safety standards. 

 
ADVOCACY
Advocating for government regulations that are balanced, fair and protect consumers while allowing for growth and entrepreneurial success in the vaping industry.

SAFETY
Ensuring the products of member companies adhere to strict quality control measures and safety standards and encouraging consumers to use vaping products responsibly.

EDUCATION
Educating consumers, governments and stakeholders about vaping products and promoting vaping as a safer alternative to cigarette smoking.

GROWTH
Supporting growth in the vaping industry for manufacturers, importers, distributors, and retailers.

Please check this website to keep up with all new and regulations with vaping:   
 
VITA OF CANADA | VAPING INDUSTRY TRADE ASSOCIATION 

 

 

 

2 FLUID VAPE | QUESTIONS
2.1 DISCLAIMER

 

Please note questions and responses may differ from one Fluid Vape website to another for various reasons. The constantly evolving of Federal &  Provincial laws and regulations; employee knowledge and experience including personal and on the job; exposure to the myths and the truths about vaping; immediate demographic; etc. 

 

ALBERTA VAPING REGULATION

 

BRITISH COLUMBIA VAPING REGULATION

 

 

 

 

2.2 CAN I MAKE A CUSTOM ORDER?

 

Yes, you can, come into the store during business hours or give us a call. We can take the item in question, your name, phone number, and email including a 50% deposit toward the device. This will require you to open a Customer Account to which we will apply that credit to your name with the same information needed for the custom order. The deposit will be housed there until your items arrive. We will contact you once the shipment arrives for pickup or if chosen or needed by post (additional fees may apply). Once you are available for pickup the deposit will be added directly to the cost of the purchase and you can complete your transaction. If for any reason Fluid Vape is unable to fulfill the order we can give you the complete total of the deposit or you can maintain the credit and use it in-store for future purchases.
 
 
 
 
2.3 WHAT ARE FLUID REWARDS?

FLUID VAPE | REWARDS is an extension of our LOYALTY PROGRAM. This would include additional or ongoing promotions and other rewards we offer to clients such as FLUID VAPE | RECYCLING Program, WHEEL OF DEALS, DAILY DEALS, FLUID FRIDAY's and more.

 

FLUID VAPE | LOYALTY Program is hosted and fully integrated into the POS Retail & eCommerce platform we use.

 

LIGHTSPEED HQ | LOYALTY PROGRAM

    • Earn 1 point every $0.80 you spend for rewards and discounts.
    • Earn your 1st 50 points just for signing up.
    • Become a VIP Member when you hit 2500 points for additional perks and even more rewards!

 

For more information regarding LIGHTSPEED HQ CLICK HERE!

 

REWARDS INCLUDE:

    • $10 - $50 cash credit to use in-store towards Your purchases. 
    • 175 points earn you a bottle of your choice of Refined Salt-Nic 30mL e-liquid

REFINED LABS | SALT NIC

    • 225 points earn you a bottle of your choice of Refined Freebase 60mL e-liquid

REFINED LABS | FREEBASE

 

FOR  FLUID VAPE | PRIVACY POLICY  &  FLUID VAPE | TERMS & CONDITIONS

 

 

 

 

2.4 WHAT IS FLUID RECYCLING PROGRAM? WHAT DO YOU MEAN PARTS & PEICES?

 

FLUID VAPE | COMPANY launched their RECYCLING PROGRAM on April 22nd, 2021 on EARTH DAY!

 

 

Meaning we now accept the following PARTS & PIECES:

(PARTS & PIECES include coils, pods, disposables, e-juice bottles, batteries, mods)

PLEASE NOTE Maximum 200pts FLUID POINTS per return visit.

 

 

 

 

 

2.5 WHAT IS THOUGHTFUL PACKAGING?

 

FLUID VAPE | RECYCLING presents THOUGHTFUL PACKAGING as an extension to the program and culture of the company. This will be an ongoing company focus on reusing packaging, repurposing items, reducing costs, that can be recycled into other uses and functions. Minimizing not only our carbon footprint and expenses but reinforces our commitment to social responsibility.

THOUGHTFUL PACK

 

2.6 WHY DON'T WE OFFER PAYPAL AS A PAYMENT OPTIONS?

 

CHANGE.ORG | USE PAYPAL FOR VAPE RELATED PURCHASES 

Vaping has been providing a safer alternative to millions of smokers worldwide for over a decade.

Numerous credible studies from around the world declare that vaping is at least 95% safer than traditional Tobacco products.

 

Vaping and Nicotine Based E-Liquids are legal and regulated by the government in most first world nations. Millions of people are turning to e-cigarettes everyday through the means of local shops and online retailers.

PayPal's acceptable use policy is currently unclear and biased. As per the policy PayPal requires approval for online retailers selling vaping products (Devices, Pod Vapes, E-liquids).

As it stands today, PayPal has not approved any e-commerce retailers in US & Canada to use the payment platform for such products. However there are numerous vaping distributors and B2B companies around the world using PayPal's platform to process payments every day, which contradicts heir acceptable use policy

 

 SIGN THE PETITION HERE

 

 

 

 

 

2.7 RESOURCES